Content reviewed . Read the revision history.
Free Tool
Are your service agreements actually profitable?
Enter your SA revenue and costs. We'll show your margin vs. 259 contractors and compare annual pull-through scenarios. A reference spread is not proven recoverable revenue.
Benchmark data
Across 259 contractors with at least $10K in annual SA revenue, the median SA gross margin is 37.9%. Top quartile hits 53.5%. P25 is 20.5% (about 20%), and the negative P10 describes company-level agreement gross margin, not every individual agreement. Annual additional revenue from agreement customers has a measured 8.7% median across a separate n=386 company set; this is not a maintenance-visit upsell rate.
Your service agreement numbers
Enter annual additional repair, replacement and project revenue from agreement customers divided by annual agreement revenue. This may include relationship-driven project work, not just work found during maintenance visits.
Enjoying the tools?
Enter your info to keep using all Level calculators.
The 14% cancellation rate is a chosen scenario, not a measured annual churn benchmark; exposure uses the entered average agreement value. Annual pull-through equals additional repair, replacement and project revenue from agreement customers divided by annual agreement revenue, n=386. It can include relationship-driven project work. It does not measure maintenance-visit conversion or profit; the P75 comparison is not a proven achievable lift.
What this means for you
Your service agreements are below the industry median (37.9%). Holding the entered costs fixed, the median-margin scenario requires roughly $47,504/year more revenue. That is arithmetic, not a proven attainable price increase. Review scope, actual costs, contract terms and renewals before choosing an action.
Quick win this week
Pull your 10 lowest-margin agreements. Model a 15-25% renewal-price sensitivity or a scope change, then check contract terms, customer acceptance and incremental cost. Neither retention nor margin recovery is guaranteed.
Strategic fix
Build a renewal cadence with tier-based pricing (Silver/Gold/Platinum), tech spiff structure for upsell at maintenance visits, and a quarterly margin review by customer.
Find out what your service agreements are really earning
We audit your SA book and renewals, comparing defined gross margin with 259 contractors and annual additional-revenue pull-through with a separate 386-company set. Match covered work and cost allocation before drawing a conclusion.
No commitment. Real numbers, not generic advice.
Want to see WHICH agreements are losing money?
We'll connect to your job costing, rank every active SA by true margin (with overhead and callbacks allocated correctly), identify the ones to reprice or drop, and model pull-through scenarios against your own agreement and follow-on revenue records.
Operating review
Questions before trusting a margin report
Basis: Operating review question. These questions are not client quotations or measured customer results.
Does the job margin include the labor you actually incurred?
Entered hourly rates and payroll cost can use different periods and burden definitions.
Are supplier returns and later bills in the same job population?
A dashboard can describe costs available today without including every adjustment relevant to the requested cutoff.
Which overhead belongs in the decision?
A direct-cost margin and a fully loaded profitability view answer different management questions.
Simple pricing
Three tiers, one ladder.
$500+/mo
Bookkeeping
The clean data layer: monthly books, reconciliations, and organized financials AI can work with.
$1,500-$5,000/mo
Scale
The full AI operating layer: custom agents, weekly actions, and benchmarks to grow margin per hour.
Custom
Platform / Multi-Office
Multi-branch benchmarking and scorecards for PE-backed and multi-location groups.
See which agreements are actually losing money
Drop your info and the Level team will reach out to walk through your SA portfolio.
No commitment. Real numbers, not generic advice.